Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Information We Collect

At OrionRoute, we collect information that helps us provide you with better awareness practice experiences and personalized learning opportunities. We believe in being completely transparent about what information we gather and why we need it.

Personal Information You Provide

Contact details including your name, email address, and phone number when you register for our programs

Profile information such as your learning preferences, meditation experience level, and personal goals

Payment information when you enroll in our learning programs, though we don't store complete credit card details

Communication preferences and feedback you share with us about our services

Location information (city and country) to provide region-appropriate content and timing

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical information that helps us understand how our platform is being used and how we can improve it.

Browser type, device information, and operating system details

IP address and general location information (not precise location)

Pages you visit on our website and how long you spend on each page

Referring websites and search terms that brought you to our site

Usage patterns and interaction data with our learning materials

We never collect sensitive personal information like religious beliefs, political opinions, or health data without your explicit consent. Your awareness practice journey remains private and personal to you.

How We Use Your Information

Every piece of information we collect serves a specific purpose in helping you achieve your self-development goals. We use your data thoughtfully and only in ways that directly benefit your learning experience.

Service Delivery and Improvement

Personalizing your learning program based on your experience level and stated goals

Sending you course materials, practice reminders, and progress updates

Providing customer support and responding to your questions or concerns

Analyzing usage patterns to improve our methodology and create better content

Ensuring our platform works properly across different devices and browsers

Communication and Updates

We'll communicate with you about your program progress, important updates to our services, and occasionally share insights about awareness practice that we think you'll find valuable. You control what communications you receive.

Program enrollment confirmations and course access information

Weekly progress reports and milestone celebrations

Important service announcements and policy updates

Educational content and tips for deepening your practice (optional)

Invitations to special events or advanced programs (optional)

Information Sharing and Disclosure

We don't sell your personal information to anyone, ever. We only share your data in very specific circumstances that are necessary for providing our services or protecting your interests.

Service Providers

We work with trusted third-party service providers who help us deliver our programs effectively. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Payment processors for secure transaction handling (we use industry-standard encryption)

Email service providers for program communications and course delivery

Cloud storage providers for secure data backup and program content delivery

Analytics services to understand website usage and improve user experience

Customer support platforms to help us respond to your questions quickly

Legal Requirements

In rare circumstances, we may need to disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our community members.

We will never share your personal practice details, progress reports, or private communications with other participants. Your learning journey remains confidential between you and OrionRoute.

Data Security and Protection

Protecting your information is one of our highest priorities. We implement multiple layers of security to ensure your data remains safe and accessible only to authorized personnel.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers

Regular security audits and vulnerability assessments of our systems

Secure data centers with 24/7 monitoring and backup systems

Access controls that limit who can view your personal information

Regular software updates and security patches to protect against threats

Operational Security

Beyond technical measures, we maintain strict operational procedures to protect your privacy. Our team receives regular training on data protection best practices.

Background checks for all employees who handle personal information

Confidentiality agreements with all staff and contractors

Regular privacy training and security awareness programs

Incident response procedures for quickly addressing any security concerns

Your Rights and Choices

You have significant control over your personal information. We respect your right to privacy and provide you with straightforward ways to manage your data and preferences.

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. Simply contact us, and we'll provide you with a complete overview of your data within 30 days.

Data Portability and Deletion

Request a copy of your data in a portable format that you can use elsewhere

Ask us to delete your personal information (with some exceptions for legal compliance)

Opt out of marketing communications while continuing to receive program-related messages

Restrict how we process your information for specific purposes

Object to processing based on legitimate interests

To exercise any of these rights, simply email us at [email protected] or call +917554926724. We'll respond within 30 days and guide you through the process.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of information are retained for different periods based on their purpose and legal requirements.

Retention Periods

Account information: Retained while your account is active plus 3 years after closure

Course progress and certificates: Retained for 7 years to verify completion if needed

Payment records: Retained for 7 years for tax and accounting purposes

Marketing communications: Retained until you unsubscribe or 5 years of inactivity

Support tickets: Retained for 3 years to improve our service quality

International Data Transfers

As an India-based organization, we primarily store and process data within India. However, some of our service providers may be located in other countries with different privacy laws. We ensure appropriate safeguards are in place for any international transfers.

Children's Privacy

Our services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately, and we'll delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any significant changes by email and by posting the updated policy on our website.

Last Updated: This privacy policy was last updated on December 15, 2024. We review our policies regularly to ensure they remain current and comprehensive.

Questions About Your Privacy?

We're here to help you understand how we protect your information. If you have any questions about this privacy policy or how we handle your data, please don't hesitate to reach out.

Email: [email protected]
Phone: +917554926724
Address: 132, Bhagwati Nagar I, Kartarpura, Gopal Pura Mode, Jaipur, Rajasthan 302007, India